Practical tips for handling conflict
1. Accept it – Come to terms with the fact that conflict is normal so it’s bound to happen on occasions.
2. Turn it round – Try putting yourself in the other person’s shoes. Seeing it from their perspective may well make a difference.
3. Stay calm – Don’t let your emotions cloud your judgement and try not to send out aggressive messages through your body language. Counting to 10 is a great way of calming yourself down.
4. Deal with it – Don’t procrastinate. Have the courage and confidence to deal with the issue when the first appropriate opportunity presents itself.
5. Be positive – Try to see the positives that may come from it and always approach conflict with a positive viewpoint.
6. Understand the real issue – Make sure you’re dealing with the main issue, not a peripheral issue that just seems to wind you up.
7. Avoid gossip – Be disciplined about what you say to others. Don’t bad mouth people or involve others unnecessarily.
8. Change the subject – If the argument is over a minor issue, just try changing the subject.
9. Focus on fact – Try to separate the person from the problem; focus on the issue so that you’re less likely to get emotional.
10. Get out – Go out for a walk or do some physical exercise. It’s amazing how this can clear the mind and put things in perspective.
11. Give a compliment – If the situation lends itself, saying something nice about the person might well help you to get your way!
12. Listen – Take account of the other person’s point of view and very importantly – Acknowledge that you’ve heard it. Maybe even repeat it back to them if you think it would help.
13. Be realistic – Be honest and realistic and don’t promise things you can’t deliver.